Partner Terms and Privacy

Lead consent: Partners may post customer details only after obtaining permission to share them with up to three verified removalists.

Credits: Purchased and reward credits are platform credits, are not cash, and cannot be withdrawn. A valid partner lead earns 8 credits only after a sale, listing closure and the dispute period.

Fraud: False, duplicate or unauthorised leads may be refunded, rewards reversed and trust reduced. Three confirmed fraud strikes may result in an account ban.

Privacy: Customer contact details are hidden until purchase and may be used only to quote the requested move. Partners must protect this information and must not resell it.

Disputes: Buyers have three days from purchase to submit evidence. True Load reviews reports and may return credits at its discretion.

Lead refund rules

Refund may be approved when:

Wrong or disconnected phone number
Customer denies making the enquiry
Duplicate lead already exists
Fake pickup, drop-off or move date
No customer consent to share details

Refund is usually not approved when:

Customer chooses another company
Buyer contacts the customer too late
Buyer quoted too high and lost the job
Customer was interested but did not book

Reports must include clear evidence and must be submitted within the 3-day reporting window. Admin makes the final decision.

Disclaimer: Partners remain responsible for quotes, services, licences, insurance, taxes and compliance with Australian law.

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